Kenneth Copeland Ministries

Prayer Minister (Spanish)

ID
2020-1676

Overview

Works under normal supervision ministering to the Partners and Friends through telephone calls.

 

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Ministers the prayer of agreement to Partners and Friends through direct telephone contact of both inbound and outbound calls in English and Spanish.
  • Processes basic customer service needs.
  • Records the contact and the need of the callers in the system.
  • Provides individual ministry to KCM Partners and friends by responding to ministry request letters and emails in a like manner.
  • Performs other related duties and responsibilities, as assigned.

 

JOB REQUIREMENTS:

Education and Experience:

  • High School Diploma or equivalent
  • Ministerial call center experience preferred.

 

Knowledge, Skills, and Abilities:

  • Must be able to read, comprehend, write, and speak Spanish and English fluently.
  • Must be able to identify the needs of the caller and determine best how to pray.
  • Must be able to handle difficult situations on the phone.
  • Basic computer and word processing skills required.
  • Knowledgeable in Kenneth and Gloria Copeland teaching materials and beliefs.
  • Born-again believer filled with the Spirit and adheres to and is in total agreement with the KCM Mission Statement.
  • Spiritually and emotionally mature, portraying a Godly character that exemplifies the lifestyle and behavior of a Minister of the Gospel, as outlined in the Word of God and KCM ministry handbook.
  • Copes with sensitive situations and does not disclose confidential information.
  • Good telephone etiquette with strong interpersonal skills in ministering and one-on-one contact in dealing with ministry Partners and other staff members.
  • Born again believer and must adhere to the doctrines of this organization as upheld by Kenneth and Gloria Copeland and their appointed representatives.
  • Must work well with others, as a team and according to Romans 16:17, must not cause dissension and division.
  • Must maintain a good attendance record.
  • Responsible to practice the Scriptures concerning tithing. Malachi 3:10.
  • Position requires ministerial licensing through EMIC. Documents must be completed and submitted within 30 days of hire date. (Licensing must be renewed yearly)

EQUIPMENT TO BE USED:

  • Basic Office Equipment

TYPICAL PHYSICAL DEMANDS:

  • Able to lift 30 lbs.
  • Must be able to sit at workstation for extended periods of time
  • Requires normal range of hearing and vision
  • Must be able to work shifts as scheduled

 

TYPICAL MENTAL DEMANDS:

  • Excellent communication skills.
  • Advanced understanding and knowledge of the written Word
  • Must be able to relate and interact with people at all levels.
  • Must be able to grasp and apply new ideas.
  • Must be able to talk and type.

WORKING CONDITIONS:

  • Normal call center environment.

 

Other:

  • Born again believer and must adhere to the doctrines of this organization as upheld by Kenneth and Gloria Copeland and their appointed representatives
  • Must work well with others, as a team and according to Romans 16:17, must not cause dissension, difficulties and divisions
  • Must maintain a good attendance record
  • Membership and attendance at EMIC are preferred
  • Because of the wide range of personal contact with ministry leaders within and outside the organization, this position requires considerable diplomacy, maturity, and excellent communication skills
  • Ability to work with people of all cultures

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