Works under normal supervision ministering to the Partners and Friends through telephone calls.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Ministers the prayer of agreement to Partners and Friends through direct telephone contact of both inbound and outbound calls in English and Spanish.
• Processes basic customer service needs.
• Records the contact and the need of the callers in the system.
• Provides individual ministry to KCM Partners and friends by responding to ministry request letters and emails in a like manner.
• Performs other related duties and responsibilities, as assigned.

JOB REQUIREMENTS:

Education and Experience:

• High School Diploma or equivalent
• Ministerial call center experience preferred.

Knowledge, Skills, and Abilities:

• Must be able to read, comprehend, write, and speak Spanish and English fluently.
• Must be able to identify the needs of the caller and determine best how to pray.
• Must be able to handle difficult situations on the phone.
• Basic computer and word processing skills required.
• Knowledgeable in Kenneth and Gloria Copeland teaching materials and beliefs.
• Born-again believer filled with the Spirit and adheres to and is in total agreement with the KCM Mission Statement.
• Spiritually and emotionally mature, portraying a Godly character that exemplifies the lifestyle and behavior of a Minister of the Gospel, as outlined in the Word of God and KCM ministry handbook.
• Copes with sensitive situations and does not disclose confidential information.
• Good telephone etiquette with strong interpersonal skills in ministering and one-on-one contact in dealing with ministry Partners and other staff members.
• Born again believer and must adhere to the doctrines of this organization as upheld by Kenneth and Gloria Copeland and their appointed representatives.
• Must work well with others, as a team and according to Romans 16:17, must not cause dissension and division.
• Must maintain a good attendance record.
• Responsible to practice the Scriptures concerning tithing. Malachi 3:10.
• Position requires ministerial licensing through EMIC. Documents must be completed and submitted within 30 days of hire date. (Licensing must be renewed yearly)

EQUIPMENT TO BE USED:

• Basic Office Equipment

TYPICAL PHYSICAL DEMANDS:

• Able to lift 30 lbs.
• Must be able to sit at workstation for extended periods of time
• Requires normal range of hearing and vision
• Must be able to work shifts as scheduled

TYPICAL MENTAL DEMANDS:

• Excellent communication skills.
• Advanced understanding and knowledge of the written Word
• Must be able to relate and interact with people at all levels.
• Must be able to grasp and apply new ideas.
• Must be able to talk and type.

WORKING CONDITIONS:

• Normal call center environment.

Other:

• Born again believer and must adhere to the doctrines of this organization as upheld by Kenneth and Gloria Copeland and their appointed representatives
• Must work well with others, as a team and according to Romans 16:17, must not cause dissension, difficulties and divisions
• Must maintain a good attendance record
• Membership and attendance at EMIC are preferred
• Because of the wide range of personal contact with ministry leaders within and outside the organization, this position requires considerable diplomacy, maturity, and excellent communication skills
• Ability to work with people of all cultures