Kenneth Copeland Ministries

Quality Control Lead

ID
2017-1338
Category
Partner Mail

Overview

Kenneth Copeland Ministries reaches out with uncompromised Bible teaching focused on faith, love, healing, prosperity and restoration. Additionally, over the years, more than 60 million people have responded to the message of salvation through our ministry efforts. Together with the prayer and support of our Partners, we are impacting the world for Jesus Christ and changing lives every day!

Responsibilities

Quality Control Lead

Partner Mail

8:00am - 4:00pm Monday through Friday

 

POSITION SUMMARY:

Reports directly to the Remittance Processing Supervisor. Performs Quality Control on work completed by Team Members in Partner Mail. Makes training recommendations based on error trends.

 

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Maintain efficient and accurate mail processing by performing quality control checks on work completed by Mail Processing Specialists within Partner Mail guidelines and policies, on a daily basis.
  • Researches and resolves processing discrepancies
  • Coaches via emails with corrections to Mail Processing Specialists enabling them to correct the errors
  • Periodically sits with Mail Processing Specialists for coaching based on error trends
  • Extracts daily statistics and reports to Remittance Processing Supervisor along with any issues/questions regarding policies and procedures
  • Makes training recommendations to Remittance Processing Supervisor based on error trends or group and individual training experiences
  • Works in conjunction with Remittance Processing Supervisor to accomplish set goals and standards according to departmental polices
  • Participates in meetings regarding work-flow issues, general communications, and areas needing attention.
  • Assist in the creation of and maintenance of documentation on policies and procedures
  • Responsible to aid in establishing a healthy working environment by maintaining a positive disposition, encouraging Team Members, and helping Team Members by providing constructive feedback on work evaluated
  • Other duties as assigned

Qualifications

JOB REQUIREMENTS:

Education and Experience:

  • High School Diploma or equivalent

Knowledge, Skills, and Abilities:

  • Highly skilled in and knowledgeable of all aspects of Partner mail functions and regulations
  • Recommended: A minimum of one year experience in Partner Mail department or equivalent
  • Demonstrated experience in MS Office Suites including MS Outlook, Excel and Word 

 

EQUIPMENT TO BE USED:

  • Standard Office Equipment

 

TYPICAL PHYSICAL DEMANDS:

  • Must be able to work overtime on an “as needed basis”
  • Requires normal range of hearing and vision
  • Must be self-motivated and dependable
  • Must be able to sit at workstation for extended periods of time
  • Must be able to work a scheduled shift; 8:00-4:00; 8:30-4:30
  • Must be able to pull, push, stand, sit, stoop, bend, reach, move or carry equipment

 

TYPICAL MENTAL DEMANDS:

  • Sound knowledge of KCM organizational policies and procedures
  • Must be task and goal oriented
  • Must have good command of the English language
  • Must be detail oriented with a high rate of accuracy
  • Must be able to adapt well to changing work situations
  • Must be able to grasp and apply new ideas
  • Must be able to follow direction accurately
  • Must maintain a high level of confidentiality

WORKING CONDITIONS:

  • Secure work environment

OTHER:

  • Born again believer and must adhere to the doctrines of this organization as upheld by Kenneth and Gloria Copeland and their appointed representatives
  • Must work well with others, as a team and according to Romans 16:17, must not cause dissension and division
  • Must maintain a good attendance record

 

DISCLAIMER:

This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts and working conditions associated with this position. It does however reflect the principal job element of this position. This job description does not constitute a contract for employment.

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