Kenneth Copeland Ministries

Technical Support Specialist

ID
2017-1336
Category
Information Technology

Overview

Kenneth Copeland Ministries reaches out with uncompromised Bible teaching focused on faith, love, healing, prosperity and restoration. Additionally, over the years, more than 60 million people have responded to the message of salvation through our ministry efforts. Together with the prayer and support of our Partners, we are impacting the world for Jesus Christ and changing lives every day!

Responsibilities

Technical Support Specialist

IT

7:00am - 5:00pm Monday through Thursday

POSITION SUMMARY:

The Technical Services Specialist must have the expertise and skill to work independently in the providing of support to end users on a variety of issues using system analysis techniques and procedures including consulting with the users to determine hardware, software and system functional specifications.

 

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Provide routine maintenance of standard PC/Mac components (e.g. hard drives, memory, upgrades, various expansion cards, etc.).
  • Answer; prioritize incoming telephone calls, voicemail, email and in-person requests for assistance from the KCM/EMIC community experiencing problems with hardware, software, network, and other computer related technologies.
  • Handle problem recognition, research, resolve and follow-up for customer problems, inform management of potential problems and identify problem trends.
  • Maintain a high level of proficiency in systems application with specialized knowledge in computer analysis and programming.
  • Take ownership of customer issues and provide excellent and timely support to the end user.
  • Log and track calls using Information Services management software and maintain history records and related problem documentation.
  • Adopt and continuously improve support management tools, FAQ, KB, web portal, and self-service resources to provide customers with highly effective and responsive support options.
  • Provides support of KCM/EMIC’s computers and mobile equipment including but not limited to installation, configuration, troubleshooting, and repair of various PC/Mac hardware and related peripheral equipment both in person and remotely.
  • Provide move/change/add account support for all KCM/EMIC applications.
  • Follows ministry standards for all incident management processes.
  • Other duties as assigned.

Qualifications

JOB REQUIREMENTS:

       Education:

       Associates Degree in related area preferred

 

Experience: 

Requires a minimum of 2 years support experience in installation, configuration and administration of MAC and PC, mobile devices (IPhone, I Pad and Android), configuration and administration of Windows 7/8.1, Microsoft Office 2013, and Internet Explorer.

 

       Knowledge, Skills, and Abilities:

  • Must be able to work independently
  • High level of analytical skills to find solutions to complex technical and system problems.
  • Ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans
  • Must be very organized and require minimum instruction
  • Strong interpersonal skills to effectively communicate with all levels of supervisory and non-supervisory employees.
  • Confident, self-starting and goal-oriented

 

EQUIPMENT TO BE USED:

  • Standard office equipment and current technologies

 

TYPICAL PHYSICAL DEMANDS:

  • Must be able to sit at a computer for a minimum of seven hours per day.
  • Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones and other office equipment
  • Must be able to lift 50 lbs.
  • Requires normal range of hearing and vision
  • Must be able to pull, push, stand, sit, stoop, bend, reach, move or carry equipment
  • Must be able to use hand tools, climb ladders and work under desks and on floors

 

TYPICAL MENTAL DEMANDS:

  • Must understand instructions, and react favorably in all work situations
  • Must be detailed, organized and communicative
  • Must be task and goal oriented
  • Requires the ability to multi-task
  • Must adapt well to changing work situations
  • Must be able to grasp and apply new ideas
  • Must be able to resolve problems, handle conflict and make effective decisions
  • Must relate and interact with people at all levels
  • Must have good command of the English language and be able to proofread work.

 

WORKING CONDITIONS:

  • A team member in this position works in an environment that demands constant attention.
  • Strict adherence and commitment to Ministry policies, rules, and regulations is required.
  • Regular work hours are from 8:00am to 6:00pm, Monday through Thursday or Tuesday through Friday.
  • In addition to those duties, this position will be required to serve on the afterhours and weekend support on-call rotation.

 

OTHER:

  • Born again believer and must adhere to the doctrines of this organization as upheld by Kenneth and Gloria Copeland and their appointed representatives
  • Must work well with others, as a team and according to Romans 16:17, must not cause dissension and division
  • Must maintain a good attendance record

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed