Kenneth Copeland Ministries

Mail Processing Specialist

ID
2017-1331
Category
Partner Mail

Overview

Kenneth Copeland Ministries reaches out with uncompromised Bible teaching focused on faith, love, healing, prosperity and restoration. Additionally, over the years, more than 60 million people have responded to the message of salvation through our ministry efforts. Together with the prayer and support of our Partners, we are impacting the world for Jesus Christ and changing lives every day!

Responsibilities

Mail Processing Specialist

Partner Mail

8:00am - 4:00pm Monday through Friday

 

POSITION SUMMARY:

Reports directly to the Remittance Processing Supervisor. Under minimal supervision, processes all types of incoming mail including but not limited to general mail, meetings and prison mail. Accurately responds and manages responses to Partners and Friends of KCM utilizing the computer system of Studio Enterprise and RPS.

 

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Accurately researches, adds, updates and verifies Partner Account Information for regular, organizational, and prisoner accounts, both domestic and international.
  • Accurately processes contributions, product orders/requests, offers and material
  • Responsible to manage, maintain and change accounts in minimum of 10 screens and multiple browser windows simultaneously
  • Processes praise reports and testimonies with appropriate response to the partner and interdepartmental routes.
  • Processes charge card transactions, checks, money orders and cash transactions following appropriate guidelines
  • Consistently meets minimum average for processing mail: 500 pieces/maximum 1% error rate daily
  • Keeps current on policies, procedures and computer upgrades and system changes
  • Keeps confidential the content of partner mail following departmental and privacy guidelines
  • Handles special projects as assigned.
  • Actively contributes to a strife free working environment at KCM
  • Other duties as assigned

Qualifications

JOB REQUIREMENTS:

 

Education and Experience:

  • High School graduate or equivalent

Knowledge, Skills, and Abilities:

  • Must be detail oriented and able to maintain focus
  • Must have excellent reading comprehension and discernment
  • Must be able to use a personal computer workstation with dual monitors and be familiar with email and internet use
  • Must be able to type 35 words a minute
  • Must be able to use a 10-key – average 2200 strokes per hour with 1% backstroke rate
  • General knowledge of KCM products
  • Good command of the English language

 

EQUIPMENT TO BE USED:

  • Personal Computer and Sred Key devise

 

TYPICAL PHYSICAL DEMANDS:

  • Able to lift 30 lbs
  • Able to sit at workstation for extended periods of time
  • Able to perform other Data Entry task as assigned
  • Able to work overtime on an “as needed” basis
  • Must work a scheduled shift

 

TYPICAL MENTAL DEMANDS:

  • Able to maintain focus during extended periods of repetitious data entry
  • Task and goal oriented
  • Able to grasp and apply new ideas
  • Adapt well to changing work situations

 

WORKING CONDITIONS:

  • Secure work environment

OTHER:

  • Born again believer and must adhere to the doctrines of this organization as upheld by Kenneth and Gloria Copeland and their appointed representatives
  • Must work well with others, as a team and according to Romans 16:17, must not cause dissension and division
  • Must maintain a good attendance record

 

DISCLAIMER:

This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts and working conditions associated with this position. It does however reflect the principal job element of this position. This job description does not constitute a contract for employment.

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