Kenneth Copeland Ministries

Partner Advocate - Customer Service

ID
2017-1325
Category
Partner Service Center

Overview

Kenneth Copeland Ministries reaches out with uncompromised Bible teaching focused on faith, love, healing, prosperity and restoration. Additionally, over the years, more than 60 million people have responded to the message of salvation through our ministry efforts. Together with the prayer and support of our Partners, we are impacting the world for Jesus Christ and changing lives every day!

Responsibilities

PARTNER ADVOCATE

Partner Services

Full-time – Monday through Friday

 

  • Provide excellent customer service to a diverse group of callers and internet visitors
  • Research the database for the appropriate customer accounts
  • Add new accounts as needed
  • Maintain and modify accounts
  • Process requests, orders, contributions and inquiries
  • Research available resources for appropriate answers to issues and complaints
  • Proficiently assist callers with KCM website support
  • Maintain ongoing knowledge of KCM products
  • Maintain positive communication toward Partners and Friends
  • Actively contribute to a good working environment at KCM
  • Other responsibilities as assigned

Qualifications

  • High school diploma or equivalent
  • Must be able to pass Data Entry - Alphanumeric with a minimum of 7,000 kph
  • Must be able to pass Data Entry - Inventory with a minimum of 5,000 kph
  • Minimum 1 year customer service experience
  • General knowledge of KCM products, events, broadcasts, magazine and website
  • Basic computer, database and word processing skills required
  • Internet experience and comfort with current technology required
  • Excellent telephone etiquette
  • Utilize excellent Customer Service phone skills, including KCM phone etiquette, proper tone of voice and continually display a spirit of service
  • Excellent verbal and written communications skills
  • Able to comprehend and speak English fluently and clearly
  • Able to identify and resolve issues
  • Detail oriented
  • Able to sit at a workstation for extended periods of time
  • Available to work overtime on an “as needed” basis
  • Must maintain a good attendance record.
  • Attend and be a member of a church that believes the same foundational principles as Kenneth Copeland Ministries
  • Must work well with others, as a team and according to Romans 16:17, must not cause dissension, difficulties or divisions.
  • Born again believer, filled with the Holy Spirit and must adhere to the doctrines of this organization as upheld by Kenneth and Gloria Copeland and their appointed representatives

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